Do you still have questions? Here you will find the answers to the most frequently asked questions about K-Drop.
If your question is not listed, please send us an email to k-drop@yuro-de.com or contact us directly via Instagram @kdrop_by_yuro. We are happy to help you!
How much is shipping?
For orders over €50, shipping within Germany is free. For orders under €50, we charge a flat shipping fee of €4.99.
Will I be charged additional customs fees?
No. Since our shipping center is located in Germany, there are no additional customs fees for your order.
When will I receive my order?
We ship all orders as quickly as possible with DPD once payment is received. Within Germany, the delivery time is generally 2–3 business days.
As soon as your order has been shipped, you will automatically receive a shipping confirmation email with a tracking number. This allows you to track the status of your delivery online at any time.
If your order has not arrived 7 business days after shipping, please contact our customer service at k-drop@yuro-de.com and provide us with your order number. We will check the shipping status immediately and help you as quickly as possible.
How can I track my package?
Once your order has left our warehouse, you will receive a shipping confirmation from us by email.
Please also check your spam or junk mail folder if you do not find an email in your inbox. In the shipping confirmation, you will find your tracking number, which you can use to track the current status of your package at any time.
What payment methods are available?
At K-DROP, the following payment options are available to you:
1. PayPal
2. Credit and Debit Cards
3. Express Payments
All available payment methods will be displayed to you at checkout.
What is your return policy?
You can exercise your statutory right of withdrawal within 30 days of receiving the goods. You can find more information in our General Terms and Conditions (§ 6 and § 7). Feel free to contact us via our contact form or our email at k-drop@yuro-de.com.
Important Notes
The right of withdrawal does not apply to, among other things:
Return Address
Please pack the goods carefully and send them to the following address:
Yuro GmbH
The Squaire 24 Frankfurt Airport
60549 Frankfurt am Main
Return Shipping Costs & Refund
You bear the costs of the return shipment yourself. After receipt and inspection of the return, we will refund the purchase amount via the originally used payment method.
We recommend sending the return shipment with tracking. Without a tracking number, we cannot guarantee a refund in the event of loss during shipping.
Further information on withdrawal and returns can be found in our General Terms and Conditions.
Are all products original?
Yes. All our products are 100% original and officially licensed. They come from official manufacturers and suppliers. This ensures that you receive only genuine K-Pop albums, merchandise, and other products of the highest quality.
What can I do if my desired item is sold out?
Especially with popular items, it can happen that they are temporarily out of stock. We regularly receive new deliveries from South Korea and continuously replenish our assortment. Many products are therefore available again after a restock. However, since we are dependent on the stock levels of our partners in South Korea, it can happen that individual products are permanently unavailable.
If you are looking for a specific item that we do not currently carry, please feel free to contact us via email, our contact form, or on Instagram. We will gladly check if the item is available or if we can order it for you.
What do I do if my product is missing content?
Unfortunately, we have no control over the contents of the products and cannot check for completeness before shipping, as we do not open the original seal. Missing contents are therefore usually due to a manufacturing defect by the producer.
Since we do not receive individual album contents or product components as replacements, in most cases we cannot offer a direct replacement for missing contents.
Please make sure to create an unboxing video when opening your product. It should clearly show how the sealed packaging is opened and the contents are unpacked. If something is indeed missing, please contact us at k-drop@yuro-de.com and send us the unboxing video and your order number. We will review your case and find a suitable solution together.
Please note: After removing the original seal, the right of withdrawal for sealed products expires.
What do I do if I received the wrong item?
Although we carefully pack every order by hand, errors can occur in rare cases.
Please do not open the item or remove the protective film and contact us as soon as possible by email at k-drop@yuro-de.com.
In your email, please provide the following:
We will review the case immediately and take care of it as quickly as possible.
How does a pre-order work?
Pre-order items are products that you can order from us before their official release date. As soon as the item arrives in our warehouse, your order will be shipped as quickly as possible or made available for pickup in our store.
The estimated release or shipping date can usually be found on the respective product page. Please note that delays may occur with pre-order items if the manufacturer's delivery is postponed.
Wann erhalte ich meine PRE-ORDER-Bestellung?
Den voraussichtlichen Versand- oder Abholzeitraum findest du direkt in der jeweiligen Produktbeschreibung. Dieser Zeitraum gilt auch, wenn in deinem Bestellstatus eine andere Angabe angezeigt wird, da es sich um einen PRE-ORDER-Artikel handelt.
Bitte beachte, dass es zu Verzögerungen kommen kann, wenn sich die Lieferung durch den Hersteller verschiebt.
Enthält deine Bestellung sowohl PRE-ORDER- als auch IN STOCK-Artikel, versenden wir deine gesamte Bestellung gemeinsam, sobald alle Artikel verfügbar sind.
Can pre-order and in-stock items be ordered together?
Yes. If your order contains both immediately available items and pre-order items, it will generally only be shipped once all items are available.
What are POBs (Pre-Order Benefits)?
Pre-order benefits are exclusive extras that may be included with selected pre-orders. These can be, for example, photo cards, posters, or other merchandise items that are only available during the pre-order phase.
Which pre-order benefits are included is usually announced shortly before the official release of an item. Therefore, we often cannot provide any more information than what is already stated in the respective product description.
If the pre-order benefit is member-specific, you can specify your preferred member or a priority list (e.g., 1st–3rd choice) in the comments field of your order. We will try to accommodate your wishes where possible.
Do I need a customer account to order?
No. At K-DROP, you can also order as a guest without a customer account. Registration is not required for an order.
However, if you create a customer account, you can conveniently manage your orders and personal data and speed up the ordering process for future purchases.
How does the K-Drop point system work?
With the K-DROP points system, you collect K-DROP points with every purchase and redeem them for discounts.
100 K-DROP points = €1 discount
How to collect points:
How do I redeem my K-DROP points?
Once you have collected 100 K-DROP Points, you can redeem them for €1 off your next order.
How do I sign up for the newsletter?
It's very simple: Scroll down a bit on this page. There you will find our newsletter subscription bar. Enter your email address. You will then receive a confirmation email. Click the "Subscribe" button in it to complete your registration.
Important: Only after this confirmation will you be on the newsletter distribution list and receive our emails. If you have already registered but are not receiving emails from us, please register again and confirm your registration via the "Subscribe" button in the confirmation email.
How do I reach customer service?
If you have any questions regarding an existing order, please always provide your order number so that we can process your request as quickly as possible.
You can reach our customer service via the following channels:
If you have any questions about an existing order, please always provide your order number so that we can process your request faster. You will usually receive a response from our customer service within a few business days.
Is there an offline K-Drop shop one can visit?
Yes! K-DROP is represented as a shop-in-shop in the Yuro Store. In our offline store, you'll find many K-Pop products that you can purchase directly on site.
Yuro GmbH
The Squaire 24 (Am Flughafen)
60549 Frankfurt am Main
Feel free to visit – we look forward to welcoming you in person!
Do you ship to other EU countries?
Due to the new EU Packaging Regulation (PPWR) and the associated additional requirements, we are currently unable to ship orders to other EU member states (excluding Germany).
We hope to be able to offer EU-wide shipping again in the future and will inform you as soon as there are any updates.